2501787Next Steps for Families2018United States Customs and Border Protection
Next Steps for FAMILIES
STEP 1
You are currently in the custody of the U.S. Department of Homeland Security (DHS) Customs and Border Protection (CBP).
You have been charged with the crime of illegal entry into the United States.
STEP 2
Within the next 48 hours, you will be transferred to the custody of the U.S. Department of Justice (DOJ) and will be presented before a judge for having violated this law.
While this process is occurring, your child or children will be transferred to the U.S. Department of Health and Human Services (HHS), Office of Refugee Resettlement (ORR), where your child will be held in a temporary child shelter or hosted by a foster family.
DHS and HHS can take steps to facilitate reunification with your child(ren).
STEP 3
How do I locate my child(ren)?
Action 1 - Call U.S. Immigration and Customs Enforcement (ICE) Call Center.
If calling from outside of an ICE detention facility, call 1-888-351-4024.
If calling from an ICE detention facility, call using speed dial 9116# on the free call platform.
Available Monday – Friday, 8am to 8pm EST. Language assistance is available.
Action 2 - Call the ORR Parent Hotline.
If calling from outside of an ICE detention facility, call 1-800-203-7001.
If calling from an ICE detention facility, call using speed dial 699# on the free call platform.
Please provide the child's full name, date of birth, and country of origin. It is helpful to give the child's A number, or alien registration number, to the operator if you have it.
Available 24 hours a day, 7 days a week, in Spanish or English.
Action 3 - Friends, family, ORR staff, and legal representatives can assist you by emailing:
ICE at Parental.Interests@ice.dhs.gov
ORR at information@ORRNCC.com
STEP 4
After your court hearing, you will be transferred to ICE custody.
While you are in ICE custody:
ICE will work with ORR to schedule regular communication (via telephone and/or video teleconferencing) with your child(ren).
ICE will provide access to legal self-help materials.
