Visitor groups rated the importance and quality of each of the visitor services and facilities they used. The following five-point scales were used in the questionnaire.
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IMPORTANCE |
QUALITY 5=very good 4=good 3=average 2=poor 1=very poor |
The average importance and quality ratings for each visitor service and facility were determined based on ratings provided by visitors who used each service and facility. Figures 66 and 67 show the average importance and quality ratings for each of the park services and facilities. All services and facilities were rated above average in importance and quality. Note: access for disabled persons was not rated by enough visitors to provide reliable data.
Figures 68-78 show the importance ratings that were provided by visitor groups for each of the services/facilities. The services/facilities receiving the highest proportion of “extremely important” or “very important” ratings included campgrounds (96%), trails (92%), and restrooms (91%). The highest proportion of “not important” ratings was for unpaved roads (3%).
Figures 79-89 show the quality ratings that were provided by visitor groups for each of the services/facilities. The services/facilities receiving the highest proportion of “very good” or “good” ratings included trails (87%), overlooks/pullouts (85%), and garbage disposal (84%). The facility receiving the highest “very poor” rating by visitor groups was unpaved roads (3%).
Figure 90 combines the “very good” and “good” quality ratings and compares those ratings for all of the visitor services and facilities.
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