The only notable personalities revealed to the nation by the Crimean War were those of Florence Nightingale and Dr. W. H. Russell, and the only new piece of military knowledge, the use of women and special correspondents in war time. Miss Nightingale and a band of other ladies, all trained nurses, were sent out at the instance of Mr. Sidney Herbert to Constantinople, and at once proceeded to take charge of the great hospital at Scutari; they arrived just in time to receive the wounded from the battle of Balaklava. Before their arrival all had been chaos and hugger-mnugger, which Miss Nightingale's "voice of velvet and will of steel" soon changed to order, and as much comfort and solace as were possible in such a place. Her gentle tenderness and compassion aroused a passion of chivalrous worship in the roughest soldiers. One of them said afterwards to Mr. Sidney Herbert, "She would speak to one and another, and nod and smile to many more, but she could not do it to all, you know,—we lay there in hundreds,—but we could kiss her shadow as it fell, and lay our heads on the pillow again, content."
The regular red-tapists of the War Office of course opposed the sending out of Miss Nightingale and the other ladies; there is no record in the Prince Consort's Life whether he and the Queen favored her mission at the outset or not. But it is certain that they, with the rest of the nation, very speedily recognized the value of the work she was doing. Her letters from the seat of war were among their sources of information, and were eagerly scanned by the Queen and her husband. After the war was over, in the autumn of 1856, she visited the Queen at Balmoral. The entry in the Prince's diary is: "She put before us all the defects of our present military hospital system. We are much pleased with her; she is extremely modest."