Template:OTRS received
Usage
[edit]Use this template to mark items which fro which the OTRS ticket has been found, but cannot yet be confirmed for some reason. Once the issue has been resolved, change this template to {{PermissionOTRS}}. If no ticket has yet been found, you should be using {{OTRS pending}}.
Categorisation
[edit]If the ticket ID Or link is given, the page is categorised into Category:OTRS received.
However, if no ticket ID or link is given, it will categorise into Category:Items missing OTRS ticket ID.
Parameters
[edit]- id: the ticket ID number, or
- ticket: a full URL to the ticket.
Examples
[edit]{{OTRS received|id=00000000}}
 | An email has been received at OTRS concerning this file, and can be read by users with an OTRS account. However, the message was not sufficient to confirm permission for this file. This may, among other reasons, be because there was no explicit release under a free license, or the email address that the permission came from is not associated with the location where the content was originally published. For an update on the issue, please contact the user who added this template to the page, or someone else with an OTRS account, or the OTRS noticeboard. |
See also
[edit]- Commons:OTRS where you can find general information on email writing and sending, as well as general information about the OTRS system.
- {{OTRS received}}, for use when a ticket is received, but not confirmed due to a problem. Further correspondence may be required. Changed to {{OTRS pending}} or {{PermissionOTRS}} upon resolution of the problem.
- {{OTRS pending}}, for use when the ticket is in order, but still in the queue. Changed to {{PermissionOTRS}} when confirmed.
- {{PermissionOTRS}}, when the ticket is received and confirmed.
- {{OTRS ticket}}, for easy linking to OTRS ticket numbers.