| True or False | |
|---|---|
| 1. | As a telephone counselor, it is OK to become angry with a caller. |
| 2. | When you suspect that the caller is masturbating, you should pretend this is not happening. |
| 3. | The telephone counselor is responsible for initiating and maintaining conversation with callers. |
| 4. | It is OK to transfer a call to another counselor if you find you are unable to listen and respond objectively. |
| 5. | Because frequent callers abuse the service we offer, they can be considered fair game for any response the counselor wishes to make. |
| 6. | Generally speaking, you should suspect any caller who uses swear words of being a prank caller. |
| 7. | If you find yourself consistently exhausted emotionally at the end of your shift, you may be getting burned out. |
| 8. | If you begin to feel extremely sad or depressed while counseling, chances are the caller is feeling that way too. |
Volunteer Manual/Section 3/REV 07/07/14
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